Shipping Policy Overview
This Policy governs the terms and conditions for our online store at alchemybyart.com (the “Service”) operated by Sonali Johri (hereinafter referred to as “us”, “we”, or “our”).
By using the service, you agree to be bound by these terms and conditions. If you disagree with any part of the policy, then you may not access the Service.
Shipping
By placing an order, you acknowledge and agree that we are not responsible for any duties, import taxes, or delays at customs in connection with your order. We offer international shipping of our products to the following destinations:
New Zealand
United Kingdom
United States of America
Canada
Australia
Most European Countries
Shipping Costs, Delivery Time & Tracking
Shipping costs may change and will be shown during checkout, including any eligibility for free shipping.
Delivery time depends on the destination. We need 3-5 days to pack and process your order.
We are not liable for any delays in shipping caused by carrier issues or circumstances beyond our control.
After your order has been sent out, we will send you an email notification containing a tracking number. This tracking number allows you to monitor the status of your package. Please allow a minimum of 48 hours for the tracking information to become available. Please note that for certain destinations, tracking IDs may not be accessible.
If you have any inquiries, please email us with your name, order number and concern, so that we can assist you. It is important to use the email address associated with your order, as we are unable to provide information to external email addresses.
We are not responsible for orders shipped to an incorrect address due to customer error. As a customer, please ensure you provide shipping information correctly when placing an order.